Frequently Asked Questions

What serial hardware is supported by CIMCO?
Most standard serial hardware is supported. Hardware from Moxa, Digi, Quatech and Sena are all supported.

Will DNC-Max work with network based controllers?
Yes. We have protocol ports to support FTP , Windows networked and NFS based machines.

With CIMCO Edit using a USB to serial convertor I could send programs to my machine, but now it doesn’t work.
Make sure the USB to serial convertor is plugged into the same USB port each time. Windows can change the Com port number if you use a different USB port.

I need to reinstall CIMCO but I don’t have the software anymore.
Send an email to sales@cimco.com with your company details and we send a link for you to download the software.

I have reinstalled CIMCO and now I need a new activation key.
Please contact your reseller to have the activation reset.

I have a CIMCO Editor supplied with Mastercam and it is very slow to start.
Some users using Mastercam with a Nethasp experience this problem. Get your Mastercam reseller to contact CIMCO for a solution.

How do I transfer the NC Assistant macros I have written to another computer?
The macros are stored in the .mac files located in C:\CIMCO\CIMCOEdit6\Types. Copy these files to the new computer. You can also set a network location for the files so other users can use them. This is found under Global Setup – Plugins. Click here for screenshot

I have CIMCO NFS supplied with my CNC Machine and now need to update my PC to Windows 7 or Server 2008.
Please contact CIMCO at sales@cimco.com for an update.

When I try to backplot an NC file in CIMCO Edit Professional nothing is shown on the screen.
Try running the Microsoft Visual C Redistributable. This can be found in C:\CIMCO\CIMCOEdit6\Sys\vcredist_x86.exe. You may need to restart your PC after the install.

I installed DNC-Max as an Administrator in Windows and when I log on as a User DNC-Max does not start.
Log on to Windows as an Administrator and give All Users Read/Write Access to the CIMCO install folder (normally C:\CIMCO).